Time Tracking

Track work on requests with a timer or manual entries. Time entries include a description, tags, and a billable flag and can be reviewed in timesheet reports.

Track Time on a Request

You need edit_requests to use the team timesheet actions. Open a request's time-tracking section when it is enabled for that workspace.

Timer

1. Click Start Timer.
2. When finished, click Stop Timer.
3. Add a description, tags, and the billable setting, then confirm.

Starting a timer on another request stops your other running timers. You can only stop your own timers.

Manual Entry

1. Choose the manual time-entry action.
2. Enter the date, start time, and end time.
3. Add a description, tags, and the billable setting.
4. Save.

The end time must be after the start time on the selected date. Split work across separate entries when needed, such as work spanning midnight.

Edit or Delete

Use the action menu on one of your entries to edit or delete it. You can only edit and delete your own time entries, even when you can view other team members' entries.

Reports

Open Reports > Timesheets with view_all_requests. Use the available date, team-member, client, organization, service, and tag filters to review totals and individual entries. Download the PDF for the selected filters when needed.

Clients can review the time information and timesheet reports made available in their portal; they do not use the team's time-entry management controls.

Troubleshooting

• Controls missing: Check request/module settings and edit_requests.
• Cannot edit another entry: Only the entry's owner can edit or delete it.
• Timer already running: Return to that timer or stop it before starting again on the same request.
• Empty report: Check filters, dates, and the current workspace.