Time Tracking

Track time spent on client work using timers or manual entries. Generate reports to analyze productivity and billable hours.

Overview

• Start/stop timers on requests
• Add manual time entries
• Edit or delete entries
• View running timers
• Timesheet reports and PDF export

Permissions

• edit_requests (to add/edit timesheets on requests)
• view_all_requests (to access time reports)

Tracking Time on a Request

Start a Timer

1. Open a request
2. Click Start Timer
3. Work normally; timer runs in the background
4. Click Stop to record the entry

Manual Entry

1. Open a request
2. Click Add Time Entry
3. Enter date, duration, and description
4. Save

Manage Entries

• Edit an entry to adjust duration/notes
• Delete incorrect entries
• Only authorized users can modify entries

Running Timers

• View your running timer on a request
• Stop when work completes to create an entry

Reporting

Timesheet Reports

1. Go to Reports > Timesheets
2. Filter by date, user, client, or request
3. View totals and breakdowns
4. Download PDF if needed

Best Practices

• Use timers for accuracy
• Add meaningful descriptions
• Review weekly for correctness
• Align with billing policy (billable vs non-billable)

Troubleshooting

• Cannot add time: Check edit_requests permission
• Timer missing: Ensure time tracking module is enabled for requests
• Report empty: Adjust filters and date range