Support & Help
Get help with AgencyPro - contact support, find resources, and troubleshoot common issues
Support & Help
For technical issues, billing questions, or feature requests, email [email protected].
Include the Details Needed to Investigate
- Your workspace URL and the page or feature affected
- What you expected and what happened
- Steps to reproduce the issue
- The exact error message and the approximate time it occurred
- Screenshots, browser/device details, and relevant record numbers
For a payment issue, include the invoice or order number and the payment status shown in AgencyPro. Do not send passwords, API tokens, payment-provider secrets, or full card details.
If the issue prevents your team from working, describe its business impact in the subject and message. Support can use that context to assess the issue.
Check Common Causes
Sign-in and Workspace Access
Use Forgot Password on the login page if needed. Confirm you are opening the correct workspace URL and account. Ask your workspace administrator to check invitations, workspace membership, and permissions when only one workspace or feature is inaccessible.
Billing and Payments
Review Billing for invoices, client payments, and workspace billing. Review Payment Providers if a checkout method is unavailable. A pending or processing payment may still be awaiting confirmation.
Missing Features or Records
Check workspace permissions, plan access, module settings, and active list filters. For supported deleted or archived records, see Archive & Recycle Bin.
Page or Integration Errors
Refresh the page and note the error if it persists. For an integration, review its saved configuration and use the available test or connection-status action before contacting support.
Feature Requests
Describe the problem you want to solve, your current workflow, and a concrete example. Include how often it occurs and who on your team or client side is affected.